State Farm® Insurance Agent Andrew Poston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gee Wee
March 8, 2025
1
out of
5
rating by Gee Wee
"My card was hacked so I had to shut it down. My autopay ran the next day and did not go through due to the hack and I was charged $25 "return fee" for the displeasure of having my money stolen. Thanks! Salt in the wound. Looking for a new company, my prices have gone up significantly anyway, this was the motivation I needed to make a change. **Per the response below, this isn't 1990 and your reworded return check fee is just another way to take money from people. Wasn't hiking the rates enough? I have been a customer for years, why didn't you all call me? Your character is in the actions (and money) you took and I don't want any part."
We responded:
"I am sorry to hear about your card being compromised and thank you for an opportunity to respond. To clarify some things. Our office was never made aware by you that there was an issue with the card or that we needed to suspend the billing account, which is why State Farm pulled the money on the due date selected by you for the bill. Since we were not made aware of the card issue nor did we receive any request to suspend the payment which would have prevented the draft pull, we had no way of knowing of this situation, until your review. We understand that these experiences are never pleasant, but I wanted to clarify why the payment was pulled, which was because we were never made aware of this situation until the review posting. Please call our office when able so we can discuss the account in efforts to see if we can help resolve the matter. Thanks! ** Update: Response to additional review posting** Please call our office when able to discuss. We unfortunately do not have anyone insured in our office under the name showing in the review post. We would like to discuss the account in efforts to see if there are opportunities to help, but unfortunately, we do not have any contact information in our records under the name provided in this review. Thanks!"
Christina Bertz
March 5, 2025
5
out of
5
rating by Christina Bertz
"Tom was very helpful explaining my coverage! Great customer service! Will recommend him to friends and family! Great rates!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Kirk Douglas
February 19, 2025
5
out of
5
rating by Kirk Douglas
"Well Mr Murphy was all he that without being overbearing persistent but not pushy which ending with me bundling my auto and homeowners insurance thank you very much sir it was a pleasure doing business with you and your team 👍👍"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kim Mize
January 26, 2025
2
out of
5
rating by Kim Mize
"If you want to work with someone who is honest at State Farm only talk to Murphy…The lady that works up there lied to me telling me I could not cancel my disability or roadside assist or I would have a 15 %increase which was a complete lie!!!I will be reporting this to Better Business Bureau this is the 2nd time dealing with rude staff!!!"
We responded:
"Thank you for your feedback. We’re sorry to hear that your experience with our State Farm office did not meet expectations. Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your concerns and how we can improve. Please feel free to contact us directly so we can address any issues and work towards providing a better experience for you in the future. "
Sharon Green
December 6, 2024
5
out of
5
rating by Sharon Green
"Murphy Hamer was the best to work with,I was so stressed out about home insurance he put me at ease and was straight forward with me about my coverage and I really appreciate d that,I recommend state farm people think they are expensive but the main reason is,are you really gonna get the insurance company to pay for your losses luckily I switched before I would of had to experience they wouldn't pay thank you Murphy,once again I needed help with car insurance, on 5/5/24,called around different insurance companies and state farm's Murphy came through for me again,very thankful for him."
We responded:
"Thank you, Sharon, for the great review. Murphy does an awesome job and our office prides itself on delivering great customer service for our customers. I am so happy that this experience was efficient and positive for you. Please let us know if you have any further questions, we are happy to assist. Have a great week!"
saul and michelle aguilar
November 5, 2024
5
out of
5
rating by saul and michelle aguilar
"Have been with this office for several years, prompt, friendly, patient service every time. Clear communication. Thanks to all in the office."
We responded:
"Thank you so much for taking the time to leave our business a positive review. We appreciate you and the opportunity to help. Please call us with any questions. We are happy to help! Have a great day!"
Ashliegh Mcgrath
August 28, 2024
5
out of
5
rating by Ashliegh Mcgrath
"Very knowledgeable, helpful, and informative."
We responded:
"Thank you, Ashliegh, for taking the time to leave us a positive review of our business. We appreciate the opportunity to help!"
Janice Wagner
August 21, 2024
5
out of
5
rating by Janice Wagner
"Informative, helpful, knowledgeable and easy to work with"
We responded:
"Thank you, Janice, for the awesome review. I am glad that your experience with our Agency was a positive one. Please let us know if any questions come up. Have a great day!"
Nichole Evans
August 8, 2024
2
out of
5
rating by Nichole Evans
"This place is becoming a joke to deal with I see why everyone always changes insurance. Then they ask me when. I switch can we call u in 6 months to come back 🤣. Nope at least not this location"
We responded:
"Thank you, Amber for your review, and I am sorry you didn't have the best experience. In review, it appears that you called our office and asked for a quote on a new vehicle to add to your insurance, which my staff responded promptly to that request. In that discussion, it appears that you were upset with the price you were provided, which is 100% out of our control. In addition, the price provided was based on the coverage's that you stated you wanted on the vehicle. We understand that those experiences are never pleasant, but I wanted to clarify and respond to your review as it appears my staff member simply followed through per your request in a prompt and professional manner. Regarding the price provided that is outside of our control. If you would like to discuss further, please call our office at 636-296-8441, and we would be happy to help. Thanks, and have a great day!"
Kelsey Rundel
July 24, 2024
5
out of
5
rating by Kelsey Rundel
"Murphy was a fantastic help and extremely knowledgeable as I switched my vehicle over to State Farm. He made sure to answer every question and helped find me the best coverage possible. Cannot recommend or thank them enough!"
We responded:
"Thank you, Kelsey! Murphy and my entire staff pride themselves on delivering outstanding customer service. I am happy that your experience with our agency was a positive one. Have a great day!"
Brendan Kopff
July 22, 2024
5
out of
5
rating by Brendan Kopff
"Recently switched to State Farm Insurance from another insurance provider. The transition was seamless and they are always available to answer any questions and walk you through anything you don’t understand. A huge thank you to Murphy for having fast communication and helping in every step of the process!"
We responded:
"Thank you, Brendan! Murphy does a great job, and I am happy that we were able to help out! Please let our office know if further questions arise. Thanks!"
Monica Clay
July 12, 2024
5
out of
5
rating by Monica Clay
"Working with STATE FARM® INSURANCE AGENT Andrew Poston office in Arnold is probably one of the easiest tasks I have to deal with! Super friendly staff, they actually return the calls and questions in such a timely manner! We left them for a short time and we were sorry we did, but coming back to them .. was SOOO EASY!! Thank you for making it easy!"
We responded:
"Thanks Monica, for the awesome review, and for the opportunity to help. I am thrilled that your experience with our Agency has been positive and simple. Have a great week and thank you again!"
Kelly Dolle
June 4, 2024
5
out of
5
rating by Kelly Dolle
"Andrew was very kind and explained throughly what the quote entailed. Very informative and reassuring. Highly recommend Andrew as an agent who exceeds all expectations when trying to find quality insurance."
We responded:
"Thank you, Kelly, for the kind words. Our office prides itself on delivering outstanding customer service for our clients. We are so grateful for the opportunity and thank you again! Have a great week!"
Iam 4aet6
May 31, 2024
5
out of
5
rating by Iam 4aet6
"Jordan is the absolute best !! Manchester location is number one even though not in business as long. I'm not an easy fish to catch, but with Jordan's positivity and sheer honest business practices I'm a State Farm Fella forever. Congrats on being married Jordan...and thank you so much for your time and effort !"
We responded:
"Thank you for the awesome review! Jordan does a great job, and we are so happy that the experience was a positive one for you. Have a great week!"
Christian Shelby
May 21, 2024
5
out of
5
rating by Christian Shelby
"Jordan did a great job putting together our quote. She was very friendly and answered all of our questions. She was also very accommodating to our busy schedules. We look forward to doing business with State Farm."
We responded:
"Thanks Christian, for taking the time to leave a great review of our business. Jordan does a great job, and we are glad that we were able to help out here. Have a great rest of your week!"
Jennifer Whelehon
May 3, 2024
5
out of
5
rating by Jennifer Whelehon
"Murphy Hamer was very kind, knowledgeable and helpful. He wasn't pushy. Instead he allowed me time to make my own decision. His professionalism made my decision easier and more comfortable."
We responded:
"Thank you, Jennifer, for the kind words and for the great review. Murphy does a great job and I glad the experience with him, and our office was an efficient one for you. Please let us know if any questions come up. We are here to help! Have a great day!"
Jennifer Richardson
April 20, 2024
5
out of
5
rating by Jennifer Richardson
"Andrew is always friendly and helpful. He is the best agent my family has ever had. We always get personalized service, even when we’ve had an accident. Our claims are handled quickly."
We responded:
"Thank you for the great review! Have a great day!"
Diana Yenne
January 30, 2024
5
out of
5
rating by Diana Yenne
"Jordan has been phenomenal and an absolute sweetheart to work with! State Farms quote has topped all others we have gotten over the past six months even including our current company Allstate and their terrible customer service. I'm so grateful for her knowledge and helpfulness. We greatly appreciate her and State Farm and the value we are getting with both auto insurance and renters insurance. We look forward to working with her and them for a long time!"
We responded:
"Thank you, Diana, for the awesome review! Jordan does a great job, and I am happy that you have had a great experience with our team. Have a great rest of your week."
P B
January 15, 2024
1
out of
5
rating by P B
"Editing. 1 mo later called and doubled my rates. Cancelling. Back to Progressive for half the cost."
We responded:
"Thank you for the great review! Happy Thanksgiving"
Christian Lemery
November 17, 2023
5
out of
5
rating by Christian Lemery
"Always on top of it!"
We responded:
"Thank you, Christian, for the kind words and for the awesome review! Have a great Thanksgiving!"
Kyleigh Buchta
November 17, 2023
1
out of
5
rating by Kyleigh Buchta
"Like a good neighbor state farm is never there"
We responded:
"Thank you, Kyleigh for taking the time to leave a 2nd review with our specific office. To clarify some items. We addressed your initial review 3 months ago regarding your frustration regarding an auto claim. As discussed and addressed 3 months ago it appears State Farm assisted with the rental car during the claim. Regarding your company cancellation 3 months ago, this was a decision from Corporate and had nothing to do with our specific office. We have already addressed this per our response to your review 3 months ago, but given your 2nd review of our specific office, I felt the need to re-address again. As stated in our previous review, if you still have questions or would like to discuss further, please contact our office to discuss. In addition, our records indicate that you have not been a customer with our specific office for almost 4 months. Again, if you have questions or concerns, please feel free to contact our office directly. Thanks, and have a great day!"
gary bichner
September 29, 2023
5
out of
5
rating by gary bichner
"Jordan Lipe very helpful took care of everything for very fast thankyou!!"
We responded:
"Thank you, so much for taking the time to leave us a great review! Have a great weekend!"
Moony Jamal
August 22, 2023
5
out of
5
rating by Moony Jamal
"Andrew was Very patient & took his time explaining everything. Easy to work with."
We responded:
"Thank you for the awesome review! We appreciate the opportunity to help!"
Alisa Benson
August 17, 2023
5
out of
5
rating by Alisa Benson
"I have been a customer for at least 20 years. I love the team and have had no issues any time something has occurred. I love the no-pressure attitude with products and services and the team treats me like I'm important every time I contact them."
We responded:
"Thank you, Alisa! We appreciate you and thank you so much for the awesome review! We appreciate the partnership, and please let us know if we can ever improve to ensure we are meeting your expectations. Thank you again and have a great day!"
Joan Hoffmann
August 14, 2023
5
out of
5
rating by Joan Hoffmann
"Andrew and his team provide top-notch service. They answered all my questions and listened to my concerns to help me get exactly what I need. Highly recommend!"
We responded:
"Thank you, Joan, for the kind words, and for taking the time to review our business. Have a great week!"