State Farm® Insurance Agent Andrew Poston
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Crystal Patterson
August 14, 2025
5
out of
5
rating by Crystal Patterson
"I cannot express how thankful I am for State Farm insurance. The process to change insurers was smooth, all of my questions were answered, fantastic coverage/rates, and Murphy was simply the best! Yayy!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Kim Smith
August 6, 2025
5
out of
5
rating by Kim Smith
"Talked with my agent Andrew at my renewal and when I tell you he was awesome, better yet he is AWESOME! He went over my coverage, my concerns, gave examples and walked me through the whole process. I'm very satisfied and Praying that I never have to use theses services(with all the storms happening) but I'm confident that what I have will be replaced if needed. Would defiantly recommend My Agent. Take care."
We responded:
"Thank you, Kim, for the kind words and for the opportunity to help. Please let us know if questions or concerns arise, we are happy to assist. Enjoy your night!"
Kira Gramm
July 28, 2025
5
out of
5
rating by Kira Gramm
"Always friendly, great response time, pays attention to the details. Thank you Jake!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Karli Lombardi
July 22, 2025
5
out of
5
rating by Karli Lombardi
"I was pleasantly surprised, not only in the swiftness, with which my quotes were handled, but also the greatly improved rate, and painless process, to activate my policies. Thank you Jake for not giving up on me, and reaching out again. I appreciate it!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Noah Clark
July 20, 2025
5
out of
5
rating by Noah Clark
"Andrew and his staff are the best! They are always professional and have the answers I need when I have an issue. 10/10 highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Ryan George
July 19, 2025
5
out of
5
rating by Ryan George
"Quick, friendly, and honest. Andrew and team were able to help me work through my questions and concerns quickly. Always appreciate great service these days. 5/5 will return!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jarrod Prouse
July 19, 2025
1
out of
5
rating by Jarrod Prouse
"Never using State Farm ever again. Bridge Burned! I understand how it happened. I'm not stupid. I understand that unchecking a box changing the policy from safe ride to not would change the price. The error was not made during some automation. The error was human and I'm fairly certain done on purpose. Then , how do you explain the $222 to $248? Jacob made the mistake of not removing safe ride. He also then lied to me after removing it and told me I will now be at $222. When in fact it was $248. Explain this error and tell me it was automation. Jacob couldn't figure out an excuse on that one. He has no clue why it went from $222 to $248. Your office was misleading and refused to do anything to correct thier mistakes. Their mistakes. Not mine. Mistakes you're making me pay for. I told Jacob. I would never go back to a customer at my job and change the quoted price just because I made a mistake. I quoted it, its on me. Your office lied, lied multiple times. Your employees made a mistake. Your employees should own that mistake and you should cover the difference that you've forced me to pay. Also, amazing how I made it very clear I wanted a phone call from you Andrew, but Jacob said you were just too busy. Not too busy to come to Google and try and defend yourself. Reach out to your office if I wish to discuss this matter further???? I called and spoke to the office 3 days this week. I've been waiting for you to call me... but go ahead and reply to this review before calling me back."
We responded:
"Thank you for the review and the opportunity to connect via phone today to discuss the matter. As discussed, we are reviewing the information and will be following up to discuss Monday. Thanks, and have a great weekend!"
Robert Beers
July 11, 2025
5
out of
5
rating by Robert Beers
"Jake was super helpful in adding a new vehicle to our policy. He was awesome and made sure we were taken care of. Top notch customer service. Thanks a million!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Leon Barletter
June 2, 2025
5
out of
5
rating by Leon Barletter
"Great customer service and competitive pricing; Thank you Andrew Poston!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Nancy Withey
May 22, 2025
5
out of
5
rating by Nancy Withey
"I had the pleasure of meeting with Andrew yesterday to review my insurance and make changes we agreed would be appropriate. Andrew is very knowledgeable and delightful to work with. His staff , Jody and Valerie are top notch and always take care of my needs quickly. They are very pleasant to work with. I would highly recommend this agent and staff to anyone!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
james wiggins
April 4, 2025
5
out of
5
rating by james wiggins
"Very helpful and informative. Very attentive to my needs and questions."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Gee Wee
March 8, 2025
1
out of
5
rating by Gee Wee
"My card was hacked so I had to shut it down. My autopay ran the next day and did not go through due to the hack and I was charged $25 "return fee" for the displeasure of having my money stolen. Thanks! Salt in the wound. Looking for a new company, my prices have gone up significantly anyway, this was the motivation I needed to make a change. **Per the response below, this isn't 1990 and your reworded return check fee is just another way to take money from people. Wasn't hiking the rates enough? I have been a customer for years, why didn't you all call me? Your character is in the actions (and money) you took and I don't want any part."
We responded:
"I am sorry to hear about your card being compromised and thank you for an opportunity to respond. To clarify some things. Our office was never made aware by you that there was an issue with the card or that we needed to suspend the billing account, which is why State Farm pulled the money on the due date selected by you for the bill. Since we were not made aware of the card issue nor did we receive any request to suspend the payment which would have prevented the draft pull, we had no way of knowing of this situation, until your review. We understand that these experiences are never pleasant, but I wanted to clarify why the payment was pulled, which was because we were never made aware of this situation until the review posting. Please call our office when able so we can discuss the account in efforts to see if we can help resolve the matter. Thanks! ** Update: Response to additional review posting** Please call our office when able to discuss. We unfortunately do not have anyone insured in our office under the name showing in the review post. We would like to discuss the account in efforts to see if there are opportunities to help, but unfortunately, we do not have any contact information in our records under the name provided in this review. Thanks!"
Christina Bertz
March 5, 2025
5
out of
5
rating by Christina Bertz
"Tom was very helpful explaining my coverage! Great customer service! Will recommend him to friends and family! Great rates!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Kirk Douglas
February 19, 2025
5
out of
5
rating by Kirk Douglas
"Well Mr Murphy was all he that without being overbearing persistent but not pushy which ending with me bundling my auto and homeowners insurance thank you very much sir it was a pleasure doing business with you and your team 👍👍"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kim Mize
January 26, 2025
2
out of
5
rating by Kim Mize
"If you want to work with someone who is honest at State Farm only talk to Murphy…The lady that works up there lied to me telling me I could not cancel my disability or roadside assist or I would have a 15 %increase which was a complete lie!!!I will be reporting this to Better Business Bureau this is the 2nd time dealing with rude staff!!!"
We responded:
"Thank you for your feedback. We’re sorry to hear that your experience with our State Farm office did not meet expectations. Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your concerns and how we can improve. Please feel free to contact us directly so we can address any issues and work towards providing a better experience for you in the future. "
Sharon Green
December 6, 2024
5
out of
5
rating by Sharon Green
"Murphy Hamer was the best to work with,I was so stressed out about home insurance he put me at ease and was straight forward with me about my coverage and I really appreciate d that,I recommend state farm people think they are expensive but the main reason is,are you really gonna get the insurance company to pay for your losses luckily I switched before I would of had to experience they wouldn't pay thank you Murphy,once again I needed help with car insurance, on 5/5/24,called around different insurance companies and state farm's Murphy came through for me again,very thankful for him."
We responded:
"Thank you, Sharon, for the great review. Murphy does an awesome job and our office prides itself on delivering great customer service for our customers. I am so happy that this experience was efficient and positive for you. Please let us know if you have any further questions, we are happy to assist. Have a great week!"
saul and michelle aguilar
November 5, 2024
5
out of
5
rating by saul and michelle aguilar
"Have been with this office for several years, prompt, friendly, patient service every time. Clear communication. Thanks to all in the office."
We responded:
"Thank you so much for taking the time to leave our business a positive review. We appreciate you and the opportunity to help. Please call us with any questions. We are happy to help! Have a great day!"
Ashliegh Mcgrath
August 28, 2024
5
out of
5
rating by Ashliegh Mcgrath
"Very knowledgeable, helpful, and informative."
We responded:
"Thank you, Ashliegh, for taking the time to leave us a positive review of our business. We appreciate the opportunity to help!"
Janice Wagner
August 21, 2024
5
out of
5
rating by Janice Wagner
"Informative, helpful, knowledgeable and easy to work with"
We responded:
"Thank you, Janice, for the awesome review. I am glad that your experience with our Agency was a positive one. Please let us know if any questions come up. Have a great day!"
Nichole Evans
August 8, 2024
2
out of
5
rating by Nichole Evans
"This place is becoming a joke to deal with I see why everyone always changes insurance. Then they ask me when. I switch can we call u in 6 months to come back 🤣. Nope at least not this location"
We responded:
"Thank you, Amber for your review, and I am sorry you didn't have the best experience. In review, it appears that you called our office and asked for a quote on a new vehicle to add to your insurance, which my staff responded promptly to that request. In that discussion, it appears that you were upset with the price you were provided, which is 100% out of our control. In addition, the price provided was based on the coverage's that you stated you wanted on the vehicle. We understand that those experiences are never pleasant, but I wanted to clarify and respond to your review as it appears my staff member simply followed through per your request in a prompt and professional manner. Regarding the price provided that is outside of our control. If you would like to discuss further, please call our office at 636-296-8441, and we would be happy to help. Thanks, and have a great day!"
Kelsey Rundel
July 24, 2024
5
out of
5
rating by Kelsey Rundel
"Murphy was a fantastic help and extremely knowledgeable as I switched my vehicle over to State Farm. He made sure to answer every question and helped find me the best coverage possible. Cannot recommend or thank them enough!"
We responded:
"Thank you, Kelsey! Murphy and my entire staff pride themselves on delivering outstanding customer service. I am happy that your experience with our agency was a positive one. Have a great day!"
Brendan Kopff
July 22, 2024
5
out of
5
rating by Brendan Kopff
"Recently switched to State Farm Insurance from another insurance provider. The transition was seamless and they are always available to answer any questions and walk you through anything you don’t understand. A huge thank you to Murphy for having fast communication and helping in every step of the process!"
We responded:
"Thank you, Brendan! Murphy does a great job, and I am happy that we were able to help out! Please let our office know if further questions arise. Thanks!"
Monica Clay
July 12, 2024
5
out of
5
rating by Monica Clay
"Working with STATE FARM® INSURANCE AGENT Andrew Poston office in Arnold is probably one of the easiest tasks I have to deal with! Super friendly staff, they actually return the calls and questions in such a timely manner! We left them for a short time and we were sorry we did, but coming back to them .. was SOOO EASY!! Thank you for making it easy!"
We responded:
"Thanks Monica, for the awesome review, and for the opportunity to help. I am thrilled that your experience with our Agency has been positive and simple. Have a great week and thank you again!"
Kelly Dolle
June 4, 2024
5
out of
5
rating by Kelly Dolle
"Andrew was very kind and explained throughly what the quote entailed. Very informative and reassuring. Highly recommend Andrew as an agent who exceeds all expectations when trying to find quality insurance."
We responded:
"Thank you, Kelly, for the kind words. Our office prides itself on delivering outstanding customer service for our clients. We are so grateful for the opportunity and thank you again! Have a great week!"
Iam 4aet6
May 31, 2024
5
out of
5
rating by Iam 4aet6
"Jordan is the absolute best !! Manchester location is number one even though not in business as long. I'm not an easy fish to catch, but with Jordan's positivity and sheer honest business practices I'm a State Farm Fella forever. Congrats on being married Jordan...and thank you so much for your time and effort !"
We responded:
"Thank you for the awesome review! Jordan does a great job, and we are so happy that the experience was a positive one for you. Have a great week!"